- Hotel Management and Technical Services
- Hotel Development, pre -and post-opening services
- Technical due diligence
- Life, Fire & Safety audit, training, assessment and engineering
- Hotel Management Capacity Building
Capacity Building: General Hotel Management
- USALI© – „Uniform System of Accounts for the Lodging Industry“: Systems, implementation, conversion, and training
- Business planning & commercial planning (marketing, revenue, and sales)
- Hotelstars™ star-rating
- Spa & Wellness operations
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- Winery & Brewery operations
- B&B, agriculture, and ECO-green inns
- Bakery operations
- Facilities management
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Capacity Building: Hotel Technical Skills
- Hotel/restaurant and kitchen skills training
- Spa & wellness skills training
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- Hotel housekeeping skills training
- Hotel reception skills training
- Hotel commercial skills
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Capacity Building: Hotel Commercial Skills
- Investment Strategy Development: Aligning the hotel’s operations with the owner’s long-term goals, whether for revenue growth, market positioning, or eventual sale
- Brand and Operator Selection: Advising on selecting appropriate brands, marketing & reservation providers and/or management companies based on market fit and potential returns
- Distribution tools for independent hotels: Digital and online booking technology, including AI, booking engine, channel manager, and APPS, which helps to convert direct business
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- Marketing, distribution and sales for brand-licensed franchised hotels: Commercial setup, organisational and system tools of Marriott™, IHG™, Hilton™, Hyatt™, Accor™ and Hilton™
- Revenue Management: Monitoring and optimising pricing strategies, sales, and marketing efforts to maximise revenue per available room (RevPAR)
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Hotel Environmental & Sustainability
- Greenview™ hotel footprint tool
- Green Stay by HRS™ hotel audit
- Green Key™, which is the sector’s leading green certification body
- The building-rating system „LEED™“ (Leadership in Energy and Environmental Design)
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- Blue Flag™, which is a certification by the Foundation for environmental education that a beach, and marina, meets sustainable boating tourism standards
- Inclusive tourism
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- Strategic Oversight
- Investment Strategy Development: Aligning the hotel’s operations with the owner’s long-term goals, whether for revenue growth, market positioning, or eventual sale.
- Brand and Operator Selection: Advising on selecting appropriate brands, marketing & reservation providers and/or management companies based on market fit and potential returns.
- Operational Performance Analysis
- Expense Management: Analysing cost structures to identify areas for operational efficiencies.
- Benchmarking: Comparing performance metrics against industry standards or competitive sets
- Financial Management
- Budgeting and Forecasting: Reviewing and providing guidance on annual budgets and forecasts to ensure realistic and achievable financial targets.
- Cash Flow Management: Monitoring cash flow to ensure liquidity and adequate capital for operations and investments.
- Profitability Analysis: Ensuring the asset achieves optimal gross operating profit (GOP) and net operating income (NOI).
- Owner Representation
- Advocacy: Acting as the owner’s representative ensures that the management company or operator acts in the owner’s best interest.
- Contract Compliance: Ensuring adherence to management agreements, franchise agreements, and other contracts.
- Regular Reporting: Providing detailed reports and analyses to the owner on the hotel’s financial and operational performance.
- Capital Planning and Asset Improvement
- Capital Expenditure (CapEx) Planning: Recommending and overseeing investments in property improvements or refurbishments to maintain competitive positioning and asset value.
- Renovation and Development Oversight: Managing large-scale renovations or expansions to ensure on-time and on-budget.
- Market and Competitive Analysis
- Market Positioning: Evaluating the hotel’s competitive position and recommending strategies to improve market share.
- Demand Analysis: Assessing market trends, demand drivers, and economic factors impacting the hotel’s performance.
- Risk Management
- Crisis Preparedness: Developing contingency plans for emergencies, including economic downturns or global disruptions.
- Insurance Reviews: Ensuring adequate insurance coverage for the asset.
- Exit Strategy Development
- Valuation Services: Providing periodic valuations to understand the asset’s current market value (provided by independent RICS™ certified valuers such as Horwath HTL™ and Cushman & Wakefield™ – separate terms apply).
- Disposition Planning: Assisting with the sale or transition of the asset.
