Entries by gransier

Numbers in the Ballroom

Numbers in the Ballroom This story is about how numbers helped me to channel my curiosity. Growing up, my biggest anxiety was around numbers. I still remember receiving a Chinese abacus during “Sinterklaas”, a Dutch festivity before Christmas during which children receive presents. As the photograph shows, I had absolutely no idea what to do […]

Introduction

Introduction I once managed a hotel that operated more like a banana republic than a business. In another hotel, I learned more about leadership during a flood than in years of management training A credit policy taught me accountability A 100% overbooked hotel—on the arrival day—taught me calmness A revenue experiment taught me curiosity A […]